Here to help
Ticket Support
Something not right with an order, a refund, a QR code or a promoter payout? Pick what you need help with and we will take it from there.
What do you need help with?
Choose a topic and it will be ready in the form below.
Before you send a request
Having these ready usually solves things in one reply.
- Your order number (it is on the confirmation screen and email).
- The exact email address used at checkout.
- The event name and date you booked.
- What you saw last — a screenshot helps if something failed.
- Whether you were signed in or checking out as a guest.
Contact support
Tell us what happened and we will pick it up from your order.
Common questions
Answers to what most people ask before emailing.